Critical Care is a conceptual redesign of emergency rooms, addressing inefficiencies in patient processing, particularly for those in non-life-threatening conditions. Inspired by the Federal Ministry of Health’s 2019 reform proposal, the project focuses on improving the experience of patients classified as minor or non-urgent cases (green and blue in the triage scale).
Background & Challenge
Emergency rooms often struggle with long wait times, leaving non-critical patients in discomfort while they await treatment. These patients may experience pain and distress, but due to the triage system, they wait the longest—sometimes up to four hours. Additionally, ERs frequently suffer from a lack of clear communication, leaving patients uncertain about their wait time and the next steps in their care.
Solution & Goals
The “Critical Care” project aims to enhance emergency room efficiency through technology and transparency. By keeping patients informed at every stage and optimizing the use of available time, the system ensures a smoother, more predictable experience. The ultimate goal is to accelerate non-critical patient care while maintaining high standards of efficiency and service quality.
This is the emergency room of the future: Critical Care.
You can easily register in the check-in stations. There is also an information stand, where you can ask anything if you have doubts.
Once you registered, you can go to the waiting area, which also has a children‘s area, adequated to their needs.
The waiting area is comfortable and cosy, you can check which stations are occupied and which free, and also the waiting time.
While in the treatment room, you can use the intelligent table to enter your data and reason for visiting -unless classified as orange or red in the triage scale.
After a few minutes, the doctor reviews your registration and confirms its accuracy. You can then ask any questions in a more friendly and personal setting.
Patients are treated in a comfortable, ergonomic chair, while autonomous robots deliver medicine and equipment for the doctor.
Autonomous robots retrieve medicine and equipment from storage and deliver them to treatment rooms.
The nurses are in charge of equipping the autonomous robots with medicines and general medical equipment, such as: defriballators, anesthesia machines, monitors, sterilizers, ECG Machines, etc.
This allows to have a much more organized emergency room, while the process is also more fair than a normal emergency room.
Industrial Design
Industrial Design
